PLEASE REVIEW PRODUCT DESCRIPTIONS AS SOME ITEMS ARE SOLD AS IS WITH NO RETURNS ALLOWED.

– You may return new, unopened items within 14 days of delivery for a refund.

– Item(s) may not be returned if the item shows any signs of use. Signs of use include: signs of the item being worn or installed.

– ALL SALES ARE FINAL ON CLOTHING/APPAREL

– Refunds will be processed within 10 days and will be issued in the original form of tender.

-If you return an item and the reason for return is not a result of our error, the item(s) will be subject to a 10% restocking fee.

– The customer will be responsible for return shipping costs.

– Any order cancelled after being placed with a CREDIT CARD will be charged a 5% cancellation fee to cover Merchant Services charges we incur when your order is placed.

Currently Agency Arms specializes in modifying personal pistols, sent in by customers. Our process is very simple! Fill out a Work order online HERE then choose your payment method (We have an awesome 50-50 plan!), send us your gun via UPS or FEDEX to our address:
Agency Arms
4006 E Linden St
Caldwell, ID 83605

It must be two day or faster! When we receive your gun, we will log it into our books and disassemble it looking for any aftermarket parts or accessories (We will put these in a bag for you), after a day or two we will give you a call to confirm your build, then we will get your gun started!

RETURN POLICY

– PLEASE REVIEW PRODUCT DESCRIPTIONS AS SOME ITEMS ARE SOLD AS IS WITH NO RETURNS ALLOWED.

– You may return new, unopened items within 14 days of delivery for a refund. 

– Item(s) may not be returned if the item shows any signs of use. Signs of use include: signs of the item being worn or installed. 

– Refunds will be processed within 10 days and will be issued in the original form of tender.

-If you return an item and the reason for return is not a result of our error, the item(s) will be subject to a 10% restocking fee.

– The customer will be responsible for return shipping costs.

ORDER CANCELLATION FEE

– Any order cancelled after being placed with a CREDIT CARD will be charged a 5% cancellation fee to cover Merchant Services charges we incur when your order is placed

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a third-party gateway provider.

One (1) Year Limited Warranty

AGENCY ARMS LLC services, customizations, products, accessories and components are the result of extensive development, design and professional critique by operators who use them.  Each customization and/or product provided by AGENCY ARMS LLC has been placed through extensive performance and stress evaluations to achieve a premier level of both form and function.  As a result, AGENCY ARMS LLC is extremely proud of the services and products we bring to you, our valued customer.

 Customers of AGENCY ARMS LLC acknowledge that all services, customizations, products, accessories and components are sold “AS IS”.  AGENCY ARMS LLC extends a limited warranty against manufacturer and design defects, for a period of one (1) year from the date of purchase, only to the original selling dealer or retail purchaser with proof of purchase, returned prepaid, with a sales receipt and a return authorization obtained from AGENCY ARMS LLC technical support or customer service.  NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED FOR ANY SERVICE, CUSTOMIZATION AND/OR PRODUCTS IN ANY WAY.

 No modifications to AGENCY ARMS LLC products in any manner, other than those expressed or implied by AGENCY ARMS in written form, or the firing of hand-loaded, reloaded, remanufactured, or improper ammunition, instantly voids stated warranty.  In the event of a warranty claim by purchaser, the product or component must be inspected by AGENCY ARMS LLC to determine the validity of the claim prior to honoring this warranty.  No other entity shall be qualified or validated by AGENCY ARMS LLC to determine a defect, for warranty purposes, of any product or component designed, created, or manufactured by AGENCY ARMS LLC.  Purchaser accepts responsibility for any shipping and handling charges which may be incurred.

Agency Arms will be liable, to the original purchaser, solely for the replacement and installation of parts originally supplied and installed by our gunsmiths that failed through a defect in materials or workmanship that arises through normal, safe handling and use of the item as specified by the manufacturer’s owner manual. 

Unauthorized work or parts installation, improper or unsafe handling or firing with any non-SAAMI spec standard ammunition will immediately void this warranty. “Damage caused by improper sight installation using an MGW Sight Pusher will not be covered under warranty.”

Agency Arms assumes no liability expressed or implied for any damage or injury that may result from the improper handling or use of parts or firearms.

 Modification of Terms and Conditions AGENCY ARMS LLC reserves the right to change the terms, conditions, and notices under which their products are represented at any time without notice.

Please read the following terms and conditions carefully before using this Web site or any of our other Web sites. By accessing or using our sites, you agree to the following terms and conditions. You should review these terms and conditions regularly as they may change at any time at our sole discretion. If you do not agree to any term or condition, you should not access or otherwise use our sites. The following terms and conditions apply to all of our Web sites, including any Web sites owned, operated or sponsored by any of our subsidiaries or affiliates. “Content” refers to any materials, documents, images, graphics, logos, design, audio, video, and any other information provided from or on our Web sites.

Our Web site content is provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties and merchantability and fitness for a particular purpose.

Our Web site is provided to you without charge as a convenience and for your information only. By merely providing access to our Web site content, we do not warrant or represent that:

• The content is accurate or complete;
• The content is up-to-date or current;
• The content is free from technical inaccuracies or typographical errors;
• The content is free from changes caused by third party; and
• Your access to our Web site will be free from interruptions, errors, computer viruses or other harmful components.

We do not assume any liability for these matters. In other words, you use our Web site at your own risk. Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct or indirect, special, incidental or consequential damages. This includes loss of data or profit arising out of the use or the inability to use the content of this Web site, even if one of our representatives has been advised of the possibility of your damages. If your use of our Web site results in your need to service, repair or correct equipment or data, you assume the costs to the extent the law allows. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

INTRODUCTION

The following Terms of Use (commonly referred to as terms and conditions,
terms of service, or conditions of use) govern your permission to access the website of
Agency Arms (“this website”) (https://www.agencyarms.com). These terms and
conditions are drafted in accordance with the laws of the State of Idaho as well as
federal law where applicable. By using this website in any manner, you are agreeing to
the following terms and conditions of use, as well as being governed by Idaho law.
Additionally, by using this website, you consent to exclusive jurisdiction and
venue in any state or federal court in Idaho. If you disagree with any of the following
terms or conditions, the permissive license to use this website is terminated and you do
not have permission to access the website or purchase products through this website.

USE OF THE WEBSITE

– REVOCABLE LICENSE AND SITE ACCESS
Using this website gives you, the user, a license to view, download, print, and
save personal information on the website only for your own personal use. Agency Arms
reserves the right to revoke that license at any time and for any reason. If you disagree
with these terms and conditions or negligently or willfully breach these terms and
conditions, the license to use this website is automatically terminated and you are no
longer permitted to use, access, and purchase products through the website.

– INTELLECTUAL PROPERTY AND MISUSE
Agency Arms owns the intellectual property rights to the original content on this
website, including, but not limited to, the logo, brand, and marketing materials used to
promote the name or business of Agency Arms. Any misuse of Agency Arms’
intellectual property, including, but not limited to the republication, selling, leasing,
plagiarism, redistribution, or otherwise modification of any materials, logo, or brand of
Agency Arms is strictly prohibited. Any misuse that results in damage or impairment to
the website, Agency Arms, or its affiliates may result in legal action against you.

– RESTRICTED PERSONS
Agency Arms does not sell any of its products to children or persons under 18
years of age. Any use of this website by a minor must be done with a legal parent or
guardian. Any use by a minor without a parent or legal guardian constitutes misuse of
this website. It is the user or legal guardian’s responsibility to ensure legal age and
ability to use this website or purchase products through it. Agency Arms is not liable for
any underage access or misuse of this website.

Agency Arms sells products through this website which may be restricted in
certain states. It is your responsibility to determine, understand, and comply with the
laws in your state. Agency Arms is not liable nor responsible for any products sold to
any state where those products may be unlawful. The products sold by Agency Arms on
this website are legal to own, manufacture, and sell within the State of Idaho. The lawful
ownership of these products outside of the State of Idaho are solely the responsibility of
the user to determine.

NOTICES AND REVISIONS

The business of Agency Arms, as well as the firearms industry as a whole,
changes constantly. As such, these terms and conditions will also change. While
Agency Arms will make the effort to notify you about these changes through our e-mail
list-serv, it is your responsibility to check these terms and conditions frequently when
you visit our site to keep as current as possible.

ELECTRONIC COMMUNICATIONS AND DATA

When you visit this website, send e-mails to Agency Arms, or send us any other
type of message by use, assistance, or aid of this website, you are communicating with
Agency Arms electronically. When this occurs, you consent to Agency Arms
communicating to you electronically, whether initially or in response. Your consent
includes that all electronic notices, descriptions, or correspondence between you and
Agency Arms satisfy any legal requirement that such communications be in writing.

– DATA AND SECURITY

Additionally, when you visit this website, certain electronic data may be collected,

such as your internet protocol (IP) address that you use to access this website, your
name, phone number, address, last four digits of your credit card, and other related
electronic data. This data is stored and used to improve communications, interaction,
and accessibility to you with this website. Your information is important to us, and
Agency Arms promises not to share, sell, or transmit your information to any other entity
or individual outside of the business of Agency Arms. Your information is protected on
this website through use of a secure sockets layer (SSL) software. This software
encrypts the data which you input. For more information, please visit our privacy policy
page.

TERMS, CONDITIONS, & WARRANTIES

Agency Arms will make every reasonable attempt to ensure that all information
contained on this website is accurate, complete, and reliable. However, Agency Arms
cannot guarantee that every piece of information, product description, or other content
is accurate, complete, and reliable at all times. Therefore, Agency Arms neither
represents nor warrants that any information, product description, product content,

advertisements, or any related information is accurate, complete, reliable, current, or
free of errors. Agency Arms reserves the right to cancel or modify any Customer Orders
for mistakes or pricing errors. If a problem with your order arises over unreliable
information or a product description, please e-mail us or call our sales staff for
assistance.

– PRODUCT WARRANTY
Agency Arms stands behind its products, but due to the custom-nature of its
work, Agency Arms offers no warranties on pre-owned or customer-owned firearms that
are sent to Agency Arms to modify or customize, express or implied. AGENCY ARMS
SPECIFICALLY EXCLUDES AND CUSTOMER HEREBY WAIVES ANY CLAIMS RELATED TO OR ARISING OUT
OF THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS. Absent situations of intentional
destruction, loss, transit loss, shipping damage, or negligent damage through the fault
of the customer, Agency Arms will work in good faith with any customer who believes
Agency’s Work or Products are defective or unfit for their intended use to correct the
issue. HOWEVER, ALL PRODUCTS AND/OR GOODS PURCHASED FROM AGENCY ARMS ARE SOLD “AS IS”
AND “WITH ALL FAULTS.”

– Custom Orders
Agency Arms specializes in customizing or modifying firearms and manufacturing
firearm components. Customers should carefully consider both the cost and nature of
the work Agency undertakes to transform a customer’s firearm into an Agency Arms’
modified firearm. For all Build-Services rendered from Agency Arms, Customer
acknowledges the lead times published on Agency Arms’ website and understands that
any subsequent cancellation is subject to a minimum 20% cancellation fee, if
permissible. Customer acknowledges and understands that once Agency Arms begins
the modification/customization Work on Customer’s firearm, Customer will be unable to
cancel the Work Order.
o 50-50 Program
Agency Arms is proud to offer the 50-50 program to all Customers who
have entrusted Agency Arms with custom work orders. For custom work orders,
Customers are required to deposit at least 50% of the build-service cost for Agency
Arms to accept the Work. For Customers in the 50-50 Program, the initial 50% Deposit
is non-refundable once deposited. When Customer’s firearm is complete and ready to
be shipped to the Customer, the remaining 50% of the Build Service Cost is due.
Agency Arms will not ship a custom-built or custom-modified firearm to a Customer until
full payment of the build-service is tendered to Agency Arms.
– Your Obligations To Agency Arms
Your voluntary purchase of any Agency Arms’ Product is subject exclusively to
these terms and conditions. If you do not agree with any term or condition contemplated
herein, please do not continue with your purchase. Your decision to continue with the

purchase of our Product constitutes an acknowledgement and acceptance of these
terms and conditions. Please read them carefully.
1. Enforceable and Binding Contract
By clicking “I agree” to the Terms and Conditions, you are acknowledging that
you have read, understood, and voluntarily agreed to this contract with Agency Arms,
LLC. Your acceptance of these Terms and Conditions further incorporates Agency
Arms’ privacy policy and website terms of use, as if fully set forth and agreed to herein.
2. Responsible Person Covenant
You, the Customer, represent, warrant, and guarantee that your purchase of any
product through Agency Arms is done on your own behalf as a Responsible Person as
defined by federal law. 27 C.F.R. § 478.11; 479.11. You further represent, warrant, and
guarantee that you have the requisite authority to purchase the Product in your cart
using the card or other electronic payment method chosen at checkout. You further
represent, warrant, and guarantee that you are of age to purchase and use Agency
Arms’ Products and that you have the lawful permission to use this website.
3. Limitation and Waiver of Liability
In the event a Product purchased from Agency Arms causes any damage
whatsoever to you as defined by law or equity in any way, your sole recourse and ability
to recover is limited to the purchase price of the purchased Product or a replacement
Product of identical or similar nature, including cost, likeness, and value. SPECIFICALLY,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, LIQUIDATED, OR OTHER SPECIAL DAMAGES AS DEFINED BY
LAW, INCLUDING LOST PROFITS, LOSS OF USE, AND THIRD-PARTY CLAIMS ARE EXCLUDED BY THIS
AGREEMENT. Furthermore, you, the Customer and Buyer, specifically agree to indemnify
Agency Arms from any misuse, violation of these Terms and Conditions, this
Agreement, fraud, or other illegal activity that may arise out of your Purchase. This
provision survives beyond termination of this Agreement.

4. Risk of Loss.
Every Purchase of Product by You, the Customer, from Agency Arms, the Seller
is a shipment contract, meaning that the Contract obligations for Agency Arms are
fulfilled when Agency Arms delivers the Product or Good purchased by You, the
Customer to the shipment carrier. Agency Arms shall not be responsible for or liable to
any loss incurred by You, the Customer, for Products or Goods purchased from Agency
after they have been delivered to the shipment carrier utilized by Agency Arms. All risk
of loss specifically transfers upon tender to carrier. Agency Arms is not responsible or
liable to Customer in any way for loss or delay of Product due to supply-chain failures,
shipping carrier delays, tariffs, cyber incidents, hi-jacking, terrorism, or other crimes
outside the control of Agency Arms.

5. Acceptance of Product; Returns/Order Cancellations; Refunds
Customers must inspect Products purchased from Agency Arms upon delivery at
Customer’s chosen address. All Products delivered to Customers are deemed
“accepted” unless Customer duly notifies Agency Arms in writing with a manner and
effect of rightful rejection within 72 hours following the delivery of the Product. Any
manner and effect of rejection after 72 hours following delivery is ineffective and void.
Acceptance occurs automatically after 72 hours following delivery of Product. For
Returns after Acceptance, Customers must complete a Return Merchandise
Authorization (“RMA”) process. To effectuate a return, if possible, Customer must
contact Agency Arms in writing and ask for an RMA Form. For all permissible returns,
Agency Arms reserves the right to charge up to a 25% re-stocking fee for returns of
products purchased directly through this website that are returned for any reason not
the fault of Agency Arms. If you purchased a product from Agency Arms that is
defective, please call our sales staff for assistance. Please note that some products,
parts, accessories, or items are non-refundable/non-returnable. In general, new,
unopened and unused, and re-sellable items may be returned within 14 days of delivery
for a refund. Customer must pay the return shipping costs. Agency Arms reserves the
right to refuse a return for items, products, parts or accessories for any reason,
including any signs of use. Refunds are processed within 10 business days and are
issued back to the customer’s original form of tender. ALL FIREARM PURCHASES, CUSTOM
ORDERS, INTERNATIONAL PURCHASES, AND LARGE PURCHASE-ORDER CANCELLATIONS ARE NON-
CASH-REFUNDABLE AND ARE SUBJECT TO ACCOUNT CREDIT ONLY.
6. Legal Terms & Dispute Resolution
This Agreement and the terms and conditions herein are governed exclusively by
the laws of the State of Idaho, specifically, the Uniform Commercial Code, Idaho Code §
28-2-101 et. seq.. The entirety of Chapter 2 of the Idaho Uniform Commercial Code is
hereby incorporated by reference, as if fully set forth herein. All modified terms herein
are pursuant to the Idaho Uniform Commercial Code and are intended to represent the
full intent and commitment of Agency Arms. This Agreement supersedes any default
provisions of the UCC. Any claims arising out of or related to this Agreement shall be
noticed to Agency Arms, in writing, within 1 year of Customer’s knowledge of the claim,
including constructive knowledge (i.e. “known or should have known.”). All products
listed on the website of Agency Arms and announced through Agency Arms’ personnel
are considered “offers” which are only accepted upon Customer’s payment for that
Product. Agency Arms and You, the Customer expressly reject any additional or
different terms to any Purchase Order of any Product or good sold by Agency Arms
other than those contemplated in these Terms and Conditions.
Any dispute concerning this Agreement will be resolved exclusively in Ada
County, State of Idaho. This Agreement and the terms and conditions herein represent
the Entire Agreement between you and Agency Arms. Any modification must be done in

writing. Agency Arms reserves the right to modify these terms and conditions at any
time by posting updated or modified terms here. Any provision of this Agreement that is
determined to be illegal or unenforceable by a trier of fact in Ada County, State of Idaho
may be severed without disrupting the remaining validity of the remaining portions of
this Agreement. Agency Arms’s decision not to enforce any term or condition herein
does not and should not be construed as a waiver of Agency Arms’s right to do so. All
disputes arising out of or relating to these Terms and Conditions, the Website Terms of
Use, or Agency Arms’ Privacy Policy are subject to Arbitration in Ada County, State of
Idaho utilizing the Commercial American Arbitration Association Rules and the Federal
Rules of Civil Procedure except that, to the extent you have in any manner violated or
threatened to violate Agency Arms’s intellectual property rights, Agency Arms may seek
injunctive or other appropriate relief in any state or federal court in the state of Idaho.
The arbitrator’s award shall be binding and may be entered as a judgment in any court
of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration
under this Agreement shall be joined to an arbitration involving any other party subject
to this Agreement, whether through class arbitration proceedings or otherwise.
CUSTOMER EXPRESSLY HEREBY WAIVES ANY RIGHT TO A TRIAL BY JURY INVOLVING AGENCY ARMS.

GENERAL DISCLAIMER

Warning: Some or all of the items in your cart contain items which are or may be
restricted, banned, or heavily regulated in the following states: California, Colorado,
Connecticut, Maryland, Massachusetts, New Jersey, New York, Vermont and the
District of Columbia. In addition, some major cities within non-regulating states have
local laws which ban, restrict, or regulate firearms and firearm accessories. Please
consult your state and local laws before purchasing your items. It is solely your
responsibility to determine whether you can lawfully own these products where you live.
If you have any questions, please research diligently or consult an attorney before
purchasing. Agency Arms is not liable for any products sold to you, the consumer which
are unlawful for possession at the time of arrival. All products sold on our website are
lawful to own, manufacture, purchase, and sell within the State of Idaho. If the item
cannot be shipped to you due to its’ unlawful nature in your state or local area, you are
subject to a 25% re-stocking fee for each item returned to our store.
Warning: Due to recent updates in Federal law, 9mm, 5.56×45, .223, and .300 AAC
Blackout are restricted in the following States: Alaska, District of Columbia, Hawaii,
Massachusetts, New York, Illinois, and APO/FPO Addresses. Because of these
restrictions, if you live in one of these locations, your order will automatically be
cancelled. We are sorry for the inconvenience but we cannot take the time to check the
specific laws of these locations when shipping ammunition.
WEAPON-MODIFICATIONS DISCLAIMER

Warning: Some or all of the items in your cart require a qualified gunsmith for
installation. By purchasing this item online, you understand that performing installation
or upgrade work on a firearm without the use or in the absence of a qualified gunsmith

is an inherently dangerous or ultrahazardous activity that may cause the customer great
bodily injury or death. Customer expressly waives all legal claims against Agency Arms
for injuries that occur or arise out of work or services performed on Customer’s firearm
outside of Agency Arms—whether independently or through a third-party. Customer
further agrees to indemnify Agency Arms for any and all legal claims arising out of or
associated with any injuries or damage to items that occur through the improper or
malfunctioned use of Customer’s firearm. Customer expressly assumes the risk of
performing independent work, services, upgrades, or other such modifications on or to
Customer’s firearm.

PRIVACY POLICY

INTRODUCTION

Like every website, Agency Arms gathers information about its’ customers
through this website. This policy governs the terms, rights, and policies of the
information Agency Arms gathers. At any time, you may choose not to provide certain
data, however, refusing to do so may limit some of our website features or product
availability.

TYPE OF INFORMATION WE GATHER

Agency Arms gathers a host of information through order forms, communication
requests, e-mails, and product order-placements. This information may include, but is
not limited to, your name, address, telephone number, residence, credit card
information, Driver’s license number, social security number, date of birth, and personal
information about you. We use this information to process orders, process background
checks, make improvements to our website, and better respond to your requests.
When you use this website, Agency Arms also uses “cookies” when your web
browser (IP Address) interacts with our website. Cookies are alphanumeric identifiers

that are transferred to your computer’s hard drive through your Web browser to enable
this website’s systems to recognize your browser and storage of items in your Shopping
Cart between visits. We recommend that you leave cookies turned on when interacting
with this website.

PRIVACY AND SECURITY

Agency Arms takes privacy and security very seriously. Agency Arms does not
and will not transmit, share, or sell your information to any other entity or individual
outside of our business. This website uses a secured sockets layer (SSL) software
which encrypts all personal and financial data that you input. This encryption creates an
SSL certificate. SSL certificates are an essential component of data encryption and
make internet transactions secure. Essentially, SSL certificates are digital “passports”
that provide authentication to the web server to protect the confidentiality and integrity of
website communication with browsers. The SSL certificate and software itself is
identified by a “lock” image within your hyperlink bar. When you access our website,
next to the https address should be a “lock.” When this lock is present, rest assured that
your data is protected and secure. However, please also note that SSL software is not
infallible. SSL software can be bypassed by hackers or certain computer viruses. While
Agency Arms makes every reasonable effort to protect and secure your data, Agency
Arms is not liable for website breaches outside of its’ control. In the event that a data-
security-breach occurs, Agency Arms will notify you via e-mail to change your account
information, but is otherwise not liable for any identity theft, economic loss, or other
damage that may occur due to a data breach.
**The use of Agency Arms’s website is not for use by minors or children under the
age of 18 years. Any use by a minor must be done with a legal guardian or parent.**