FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Orders can be placed directly through our website. For custom work, including slide services, frame stippling, or full builds, visit the Build Services tab and select the service you’re interested in.
Complete the required fields on the form to submit your order. For additional questions or compatibility inquiries, contact our Sales Team at [email protected] or call 805-482-4414, Ext. 1.
WHAT ARE CURRENT LEAD TIMES?
Lead times vary depending on several factors, including the type of work being performed and the availability of parts and accessories.
For our current estimated lead times, visit Company > Lead Times on our website.
CAN I CHANGE OR CANCEL MY ORDER?
For order changes or cancellations, contact our Sales Team at [email protected] or call 805-482-4414, Ext. 1.
HOW DO I CHECK MY ORDER STATUS?
For updates on your order, contact our Sales Team at [email protected] or call 805-482-4414, Ext. 1.
Please have your order number from your receipt available. If you do not have your order number, we can also locate your order using the last name associated with it.
WHAT IS AGENCY OPTIC SYSTEM (AOS) ?
The Agency Optic System (AOS) is Agency Arms’ modular optic mounting system designed to provide flexibility when mounting different red-dot optics. Instead of committing your slide to a single optic footprint, the AOS uses interchangeable plates that allow you to change optics as your setup or preferences evolve.
The AOS system offers compatibility with multiple popular optic footprints, integrated rear-sight options depending on the plate, and the ability to change optic footprints without having your slide re-machined.
Important: The only way to utilize the AOS system is with a slide that has been specifically AOS cut. AOS plates cannot be installed or used on a slide that has not been machined for the AOS system.
HOW DO I KNOW IF A PRODUCT FITS MY FIREARM?
Product compatibility varies depending on the firearm’s make, model, generation, and configuration. Please review the compatibility information listed on the product page before ordering.
If you’re unsure whether a product will fit your firearm, contact our Sales Team at [email protected] or 805-482-4414, Ext. 1 with your firearm details, and we’ll help confirm compatibility.
WHAT FINISHES AND COATING OPTIONS ARE AVAILABLE?
Available finishes and coatings vary depending on the product, service, and material. Options may include DLC, PVD, Nitride, Cerakote, and other specialty finishes.
Please refer to the individual product or Build Services page for the available finish options for your specific configuration.
If you have any questions regarding finish options or compatibility, please contact our Sales Team at [email protected] or 805-482-4414, Ext. 1.
WHAT IS THE DIFFERENCE BETWEEN A GEN 3 WRAP AND A GEN 4/5 FRAME OPTION?
The Gen 3 Wrap stipples the entire pistol grip. This is the only available option for Gen 3 Glocks, as well as the Glock 43X and Glock 48. It can also be selected for Gen 4 and Gen 5 Glocks; however, selecting a Gen 3 Wrap eliminates the ability to use backstraps.
The Gen 4/5 frame option leaves the rear portion of the frame where the backstraps attach unstippled, preserving the ability to use interchangeable backstraps.
WHAT IS A JARVIS CUT?
A Jarvis Cut is a tapered edge applied to the bottom and front of the trigger guard. It provides a distinctive aesthetic while creating a more comfortable contact point for the support hand.
WHAT IS A BACKSTRAP?
A backstrap is a removable polymer piece that attaches to the rear of the Glock frame to increase the overall grip size and better accommodate different hand sizes.
Backstraps are available in multiple sizes, with some versions featuring an extended beavertail. They were introduced with Gen 4 Glocks and are also available on Gen 5 models.
CAN I MAKE CHANGES TO MY CUSTOM BUILD OR CUSTOM WORK AFTER SUBMITITNG MY ORDER?
Our customer service team will call you within a few weeks of receiving your firearm/frame/slide to confirm the details of your work order. This gives you the opportunity to make any necessary changes and ensures your build is configured exactly how you want it.
Changes may be possible depending on the current stage of your build. Once certain work has begun, some changes may no longer be available or may result in additional costs.
If you need to make a change, please contact our Sales Team as soon as possible at [email protected] or 805-482-4414, Ext. 1.
HOW DO I SHIP MY FIREARM TO AGENCY ARMS?
Place your firearm and a copy of your order receipt in a secure, protective case that is adequate for shipping and will help prevent damage during transit.
After submitting your work request, ship the firearm/frame/slide to 4006 E. Linden Street
Caldwell, ID 83605. When shipping firearms, make sure to follow local and federal laws. An FFL can also be used to ship firearms, but may incur a fee—reach out to your local FFL for details.
HOW WILL MY FIREARM BE SHIPPED BACK TO ME?
Handguns are shipped overnight with an adult signature required. Long guns are shipped via ground service with an adult signature required.
If we receive a firearm from an FFL, we need to send it back to an FFL for pickup.
WHAT IS YOUR RETURN POLICY?
New, unopened, and unused items may generally be returned within 14 days of delivery. Items showing signs of use, wear, or installation may not be eligible for return. Some products are sold as-is and are not eligible for returns.
Eligible returns may be subject to a restocking fee, and customers are generally responsible for return shipping when the return is not due to an Agency Arms error. Refunds are processed back to the original form of payment.
For complete details and exclusions, please review our Terms of Service and Return Policy.
WHAT IF I NEED TO RETURN A FIREARM?
If you are experiencing an issue with your firearm, please contact our Gunsmithing Department first. Our gunsmiths will work with you to determine whether the issue can be resolved over the phone.
If the issue cannot be resolved remotely and the firearm needs to be returned, our Gunsmithing Department will request a return shipping label on your behalf and provide further instructions.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please contact our Sales Team and provide photos or other documentation showing the damage or incorrect item.
Our team will review the issue and take the necessary steps to get it resolved.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a tracking number via email.
If you experience any issues with your tracking information, please contact our Sales Team for assistance.
DO YOU SHIP INTERNATIONALLY?
We do not ship directly to international customers.
For customers outside the United States, please locate your nearest Agency Arms dealer to inquire about product availability in your region.
WHAT DOES THE AGENCY ARMS WARRANTY COVER?
Agency Arms stands behind its products and workmanship. However, due to the custom nature of our work, we do not offer warranties on pre-owned or customer-owned firearms sent to Agency Arms for modification or customization.
Agency Arms will work in good faith with customers who believe Agency Arms work or products are defective or unfit for their intended use to evaluate the issue and determine an appropriate resolution.
Damage caused by the customer, improper use, shipping or transit damage not caused by Agency Arms, or other circumstances outside of Agency Arms’ control may not be covered.
If you are unsure whether your specific issue qualifies for support, please contact our Sales Team for assistance.
HOW DO I SUBMIT A WARRANTY CLAIM?
To submit a warranty claim, please contact Agency Arms directly. Our team will review the issue, determine the appropriate next steps, and provide any necessary instructions.
Contact our Sales Team at [email protected] or 805-482-4414, Ext. 1 for assistance.
WHAT INFORMATION DO I NEED FOR A WARRANTY CLAIM?
Please provide your contact information, order number, and details about the firearm or product, including the make, model, serial number (if applicable), and a detailed description of the issue.
Photos or videos of the firearm, product, or issue may also be requested to help our team evaluate the problem.
WHAT IF I’M HAVING AN ISSUE WITH MY FIREARM?
Contact our Gunsmithing Department and explain the issue you are experiencing. Our team will first determine whether the problem can be diagnosed or resolved without requiring the firearm to be returned.
If the firearm needs to come back to Agency Arms, our team will provide further instructions for the return and evaluation.
IS COATING WEAR COVERED UNDER WARRANTY?
Normal coating wear is not covered under warranty. Cerakote and other firearm finishes will naturally show wear over time from regular use, handling, holster use, and contact with other surfaces.
Disclaimer: All firearm coatings and finishes are subject to normal wear. The amount and location of wear will vary depending on how the firearm is used, carried, stored, and maintained.
WHO DO I CONTACT FOR TECHNICAL SUPPORT?
For firearm, product, installation, or technical questions, please contact Agency Arms at 805-482-4414
Our team will direct your request to the appropriate department for assistance.
WHERE CAN I FIND AN AGENCY ARMS DEALER?
You can find an authorized Agency Arms dealer by using the Dealer Locator on our website.
If you need help locating a dealer in your area, please contact our Sales Team for assistance.
CAN I BUY DIRECTLY FROM AGENCY ARMS?
Yes. Parts, accessories, and available products can be purchased directly through our website.
Firearms must be shipped to a valid FFL for transfer. Custom firearm work can also be submitted directly through our Build Services section.
HOW DO I FIND OUT IF A PRODUCT IS IN STOCK?
Product availability is displayed directly on the individual product page.
If an item shows In Stock, it is currently available to order. If you have questions about availability, please contact our Sales Team.
WHEN WILL AN OUT-OF-STOCK PRODUCT BE AVAILABLE AGAIN?
Restock times vary depending on the product and availability.
For eligible products, use the restock notification option on the product page to be notified when the item becomes available again.
For additional availability questions, please contact our Sales Team.
CAN MY LOCAL DEALER ORDER AGENCY ARMS PRODUCTS?
Yes. Agency Arms products are available through our dealer and distribution network.
If your local dealer does not currently carry Agency Arms products, they can contact our Sales Team or our authorized distributor for ordering information.
HOW DOES A DEALER BECOME AN AGENCY ARMS DEALER?
To become an Agency Arms dealer, please contact Eagle Distribution or the Agency Arms Sales Team for onboarding information and next steps.
Eagle Distribution
Phone: 208-806-0764
Email: [email protected]
Agency Arms
Email: [email protected]
IF YOUR QUESTION IS STILL NOT ANSWERED, PLEASE CONTACT US DIRECTLY AND OUR TEAM WILL BE HAPPY TO ASSIST YOU.
EMAIL: [email protected]
PHONE: 805-482-4414, EXT. 1